Shipping policy

Thank you for choosing Zyox Store. We are committed to providing reliable, secure, and timely delivery services across Pakistan. Please review our shipping policy carefully to understand how we process, ship, and deliver your orders.

Order Processing

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.

  • Order processing includes verification, quality check, packaging, and dispatch preparation.

  • Customers may receive a confirmation call or message before shipment, especially for Cash on Delivery (COD) orders.

Note: During peak seasons, promotional sales, or unforeseen circumstances, processing times may be slightly extended.

Shipping Coverage

Zyox Store currently ships nationwide within Pakistan.

We work with reputable courier partners to ensure safe and timely delivery.

Estimated Delivery Time

Estimated delivery times begin after order dispatch:

  • Lahore: 1–2 business days

  • Major Cities: 2–3 business days

  • Other Cities & Remote Areas: 3–5 business days

Please note that delivery timelines are estimates and may vary due to:

  • Weather conditions

  • Courier operational delays

  • Public holidays

  • High order volumes

Zyox Store  is not liable for delays caused by third-party courier services; however, we will assist you in tracking and resolving issues.

Shipping Charges

  • Shipping charges are calculated at checkout based on order weight, size, and delivery location.

  • We may offer free shipping promotions on selected products or minimum order amounts.

  • Any applicable shipping fee will be clearly displayed before order confirmation.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) service across Pakistan.

  • Customers must ensure someone is available at the delivery address to receive and pay for the order.

  • Please provide accurate contact details to avoid delivery issues.

  • Failure to receive a confirmed COD order may result in restrictions on future orders.

Order Tracking

  • Once your order is dispatched, you may receive tracking details via SMS or WhatsApp (if applicable).

  • You can contact us directly at 0323 9875931 for order status updates.

  • Please allow up to 24 hours for tracking information to become active after dispatch.

Incorrect Address & Failed Delivery

Customers are responsible for providing complete and accurate shipping information.

Zyox Store will not be responsible for:

  • Delays due to incorrect or incomplete addresses

  • Failed delivery attempts due to customer unavailability

  • Additional shipping costs resulting from address corrections after dispatch

If a parcel is returned due to failed delivery attempts, re-shipping charges may apply.

Damaged, Lost, or Missing Parcels

  • If your order arrives damaged, please notify us within 24 hours of delivery with clear photos of the parcel and product.

  • In case of lost shipments, we will coordinate with the courier service to investigate.

  • Claims for missing items must be reported within 48 hours of receiving the package.

Each case will be reviewed carefully, and appropriate action will be taken accordingly.

Delivery Confirmation

Once a parcel is marked as “Delivered” by the courier company, it is considered successfully delivered. If you believe your order was marked delivered but not received, please contact us immediately for assistance.

Policy Updates

Zyox Store reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

Contact Us

For any shipping-related inquiries, please contact:

Quick Card,
Masoom Shsh road Multan Pakistan
📞 +92 3007346789