SHIPPING POLICY

Thank you for shopping at Zyox! We are committed to delivering your order accurately, in good condition, and always on time. Please read below for the details of our shipping policy.

🇵🇰 1. LOCAL SHIPPING (Within Pakistan)

We deliver all across Pakistan using trusted courier networks (like Leopard, TCS, or Trax).

• Processing Time: Orders are processed and dispatched within 1 to 2 business days. Orders placed on Sundays or public holidays will be processed on the next working day.

• Delivery Timeline: Once dispatched, your order will reach your doorstep within 3 to 5 business days.

• Shipping Charges:

  • We charge a flat shipping rate of Rs. [Insert Amount, e.g., 200] all over Pakistan.

  •  FREE SHIPPING on all orders above Rs. [Insert Amount, e.g., 3000].

• Cash on Delivery (COD): We offer Cash on Delivery across Pakistan for your convenience.

 2. INTERNATIONAL SHIPPING (Outside Pakistan)

We offer international shipping to select destinations (including the European Union and other major countries).

• Delivery Timeline: International orders usually take 7 to 14 business days to arrive, depending on the destination country and customs clearance.

• Shipping Rates: International shipping charges are calculated at checkout based on the weight of the package and the destination country.

• Customs, Duties, and Taxes:

  Important: Zyox is not responsible for any customs duties, clearance fees, or local taxes applied to your package by your country's government. All fees imposed during or after shipping are the sole responsibility of the customer.

 3. WRONG ADDRESS & DELIVERY ATTEMPTS

• Address Accuracy: Please double-check your shipping address before confirming the order. We cannot change the shipping address once the parcel has been dispatched.

• Delivery Attempts: Our courier partners will attempt to deliver the package up to 2 times. If the package is unclaimed or rejected, it will be returned to our hub at:

   Return Hub: Masum Shah Road, Multan, Pakistan.

4. ORDER TRACKING

As soon as your order is shipped, we will send you a Tracking Number via SMS or Email (officialzyox@gmail.com). You can use this number on the courier's website to monitor your shipment's progress in real-time.

 5. QUESTIONS AND CONTACT INFORMATION

If you experience any delays or have questions regarding your delivery, please feel free to reach out to our support team:

• Email: officialzyox@gmail.com

• Operating Hours: Monday to Saturday (10:00 AM – 6:00 PM PKT)